How long will it take to build and ship my bike?
Everything is done from our Montreal workshop. We build all of our bikes on demand and perform a rigorous quality check before shipping. Bikes are built in the order in which they were received. These times can vary due to demand and inventory levels but generally we are able to ship bikes within 5-6 days of your order.
Will I receive an order confirmation?
Shortly after completion of placing your order, you will receive a confirmation email. A second email will be sent when you order has shipped. Please save these emails for your records. If you do not receive an email confirmation within 48 hours of placing your order, please contact us at firstname.lastname@example.org
What credit cards do you accept?
We accept Visa, MasterCard and American Express.
I do not have a credit card, can I pay another way?
We're sorry, but at this time we do not accept checks or money orders. We accept cash at our showroom.
Is it safe to order from your website?
We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see "https" rather than "http" in your browser's address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers. This website is secured using a secure server certificate.
What if I cancel an order before it ships?
Any order cancelled prior to being shipped is subject to a 5% order cancellation fee.